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IT Consulting | Outsourcing | Vietnam

AI agents aren't chatbots. Chatbots answer questions. Agents take action.

They process refunds, update your CRM, send follow-up emails, book meetings, and research prospects. You give them a task, they handle the workflow. You're not in the loop for every step.

That's the shift. AI tools respond when you ask. AI agents work while you don't.

Here are six agents worth looking at for sales and customer support.

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## Customer Support Agents

### Intercom Fin

[ ![](https://res.cloudinary.com/innomizetech/image/upload/v1770276860/production/intercom_fin_37e6b85c69.jpg) ](https://fin.ai/)

**Intercom Fin** works across chat, email, SMS, and social media. It learns from your existing support content, so the answers it gives match what your team would say.

The standout: **Fin** doesn't just reply. It can process refunds, update account details, and handle multi-step workflows without passing the conversation to a human. Intercom reports an average resolution rate of 66% across all customers, with some teams hitting 82%.

**Pricing:** $0.99 per resolved conversation. You pay only when it solves the issue. You'll need at least one seat on an Intercom plan (starting at $29/month).

**Best for:** Mid-size teams that want pay-per-resolution pricing instead of fixed monthly costs.

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### Zendesk AI

[ ![](https://res.cloudinary.com/innomizetech/image/upload/v1770276859/production/zendesk_ai_3f3e693fc0.jpg) ](https://www.zendesk.com/service/ai/ai-agents/)

If your team already runs on Zendesk, their AI agent plugs in without migration. It sits on top of your existing tickets, knowledge base, and workflows.

**Zendesk AI** handles ticket routing, auto-responses, and suggested replies for human agents. It works best when you already have a structured help center. The AI pulls from that content to answer questions. It supports 80+ languages and works across web, mobile, email, social, and voice.

**Pricing:** Suite Team starts at $55/agent/month (annual). Advanced AI add-on is $50/agent/month. Resolution-based pricing also available: $2/resolution (pay-as-you-go) or $1.50/resolution (committed volume).

**Best for:** Teams already using Zendesk that want AI without switching platforms.

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### Tidio Lyro

[ ![](https://res.cloudinary.com/innomizetech/image/upload/v1770276859/production/tidio_lyro_029fa6d0ae.jpg)](https://www.tidio.com/ai-agent/) 

**Lyro** is the budget option that still delivers. It trains on your FAQ and help center content, then handles customer conversations in multiple languages.

Tidio claims Lyro solves up to 67% of questions automatically. It stays within the content you provide. No hallucinations, no making things up. If it doesn't know the answer, it escalates to a human.

Your first 50 conversations are free. After that, it's $0.50 per conversation.

**Pricing:** Plans start at $29/month with 50 AI conversations included. Additional conversations at $0.50 each.

**Best for:** Small businesses and startups that need AI support without enterprise pricing.

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## Sales Outreach Agents

### Apollo.io

[ ![](https://res.cloudinary.com/innomizetech/image/upload/v1770276859/production/apollo_fa08fad419.jpg) ](https://www.apollo.io/ai)

**Apollo** combines a B2B contact database, email sequencing, AI-written messages, a dialer, and a meeting scheduler in one platform. You don't need five different tools.

Search for prospects using filters (industry, company size, role, location), add them to a sequence, and let Apollo handle the outreach. The AI writes personalized emails based on prospect data. You review, adjust, and send.

**Pricing:** Free plan available with limited features. Paid plans start at $59/month.

**Best for:** Growing sales teams that want prospecting and outreach in one place instead of juggling multiple tools.

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### Clay

[ ![](https://res.cloudinary.com/innomizetech/image/upload/v1770276859/production/clay_c75d1c0b89.jpg) ](https://www.clay.com/claygent)

**Clay** is for teams that want control over their prospecting data. It pulls from 150+ data sources to build detailed prospect profiles, then uses **AI (Claygent)** to research specific details. Things like office locations, recent funding rounds, tech stack, or company initiatives.

You build workflows in a spreadsheet-like interface. Each row is a prospect. Each column is an enrichment step. Clay connects to your CRM and email tools for outreach.

The learning curve is steeper than Apollo. But the data quality and customization is higher.

**Pricing:** Free plan with 100 credits/month. Paid plans start at $134/month (billed annually). Credit-based pricing. The more you pay, the cheaper each credit gets.

**Best for:** Teams that want granular control over prospect research and personalization. Requires some setup time.

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### Ava by Artisan

[ ![](https://res.cloudinary.com/innomizetech/image/upload/v1770276859/production/ava_1da994b45d.jpg)](https://www.artisan.co/ai-sales-agent) 

**Ava** is the closest thing to hiring a virtual SDR. It finds leads from a 300M+ contact database, researches them, writes personalized emails, manages email deliverability, and books meetings. The entire outbound workflow, handled by one agent.

You set your ideal customer profile, and Ava runs with it. It pulls data from LinkedIn, Crunchbase, and other public sources to personalize outreach.

The tradeoff: Ava doesn't integrate deeply with major CRMs like HubSpot or Salesforce. If CRM sync is important to your workflow, check this before committing.

**Pricing:** Custom pricing. No free plan.

**Best for:** Early-stage teams or founders who want to ramp up outbound quickly without hiring a dedicated sales rep.

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## Which One Should You Start With?

Don't try to adopt all six at once.

**If support tickets are eating your team's time:** Start with Intercom Fin (if you want pay-per-resolution) or Tidio Lyro (if budget is tight).

**If outbound sales is the bottleneck:** Start with Apollo.io (if you want all-in-one simplicity) or Clay (if you want deeper data control).

**If you're a founder doing sales alone:** Look at Ava by Artisan. It handles the parts you don't have time for.

Pick one area. Test one tool. Measure the time saved after 30 days.

[ ![](https://res.cloudinary.com/innomizetech/image/upload/v1742175871/production/Teal_Modern_Business_Marketing_Agency_Linked_In_Career_Page_Background_3_fb0b55cec5.png)  
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Top AI Agents for Sales & Customer Support in 2026

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